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How buyers get their purchase

Receipts, access links, the purchase page and My purchases — and what to do when a buyer says "I didn't get it".

What happens after a buyer pays

As soon as Razorpay confirms the payment (by webhook or a server check), we:

1. Email a receipt with their access: download links, course or membership link, booking details and a calendar invite.
2. Show the same access on their purchase page (the "View your purchase" button in the receipt).
3. Add them to your Customers list.

Download links last 30 days or 5 downloads. Buyers can always get fresh links from their purchase page.

My purchases

Buyers can find everything they've bought from any YourBio store at /my-purchases. They enter the email they used at checkout and we send a secure sign-in link — no password needed.

"I didn't get my email"

1. Ask them to check spam or promotions and search for your store name.
2. Point them to /my-purchases to get in with their email.
3. Open the order in Orders and press Re-send access email — it sends a fresh email with new links.
4. Check the email address on the order. If it's misspelt they won't receive anything; ask them to contact you or our support.

Charged, but the order isn't paid?

That's almost always a missing webhook. Check Last webhook on the Payments page and see Connect your Razorpay account. Payments confirmed later are delivered automatically.