help centre 🛟
How can we help?
Short, honest guides for selling with YourBio — from your first product to getting paid.
Getting started
Payments & money
Connect your Razorpay accountBuyers pay straight into your own Razorpay account. Get your keys, finish KYC and add the webhook.
When do I get paid?Money settles from Razorpay to your bank on Razorpay's schedule. Where to see settlements, and how YourBio's fee works.
RefundsHow to refund a buyer, what happens to their access, and how the money gets back to them.
Selling
Product types explainedDownloads, links, 1:1 bookings, bundles, courses, memberships, events and locked content — what each one does.
How buyers get their purchaseReceipts, access links, the purchase page and My purchases — and what to do when a buyer says "I didn't get it".
Growth
AffiliatesLet fans sell for you for a commission — how links, the cookie window, the refund window and payouts work.
Use your own domainPut your store on shop.yourname.com with two DNS records. HTTPS is set up for you.
AutoDM and WhatsApp messagesInstagram auto-replies and WhatsApp order updates — what's available today and what's coming soon.
Account & billing
Plans, billing and GST invoicesHow your YourBio plan is charged, where invoices live, GST, usage limits and what happens if a payment fails.
Export your data, close your account and privacyDownload everything, delete a workspace (14-day window), close your login, and how buyer data is handled.
Still stuck?
Contact supportSend us a message with your store link or order ID and we'll get back to you.